Timberlake RV

Sean Trabold a year ago

Buyer beware, extremely poor customer service after the sale. Travelled 6 hours from Pennsylvania to Virginia and bought a new Lance 825 truck bed camper. It was noted that the camper is ready to take camping off the lot as they supply a starter pack kit. Upon leaving Timberlake RV, I realized I never received the kit so I texted the salesman, Connor, asking if it was placed somewhere within the camper. I never received a response until I called the next morning stating I never received a response and was played off as it was an accident and they would ship one out. At the first red-light driving home, the lady in vehicle behind me exited her vehicle to tell me that my passenger side brake light and turn signal wasn't working. I thought that's strange it's brand new, kept driving and figured maybe a connection was loose and I'd get to it when I got home. Driving in the dark later that evening, a vehicle pulled up beside me and stated that there are no running lights on and only the drivers side brake is working. Now I'm thinking I just spent a small fortune and within 6 hours I'm already having issues and the lights aren't working. I get home and am showing my wife the interior an

Susan Shewchuk 2 years ago

We worked with Carrington for a few months. We didn’t know what we wanted. He was patient and willing to let us see and walk through many units answering ALL our questions. We found the right one for us. He did the delivery and closing also. We couldn’t be more pleased. We would highly recommend Timberlake Rv. All that we met were pleasant, friendly and helpful! We are “Happy Campers” 😊. Thank you!

George Taggart 4 years ago

After a lengthy wait, my wife and purchased a travel trailer from Mike at Timberlake RV. Our order was placed in March. Over that time Mike was forthright with the delays the manufacturer faced. When delivery was made, Mike stuck to the original price we had agreed to months ago. No increase to the new pricing from the factory. To us, this speaks volumes to the integrity with Mike and his staff. Fantastic buying experience!

lorenandjulia Edited 4 years ago

Very happy with our purchase! Mike and his employees were on it! We showed up and they had everything ready to go. Very thorough and showed us everything we needed. Best camper buying experience ever! We highly recommend. Update 12/5/2021..Service after the sale is non-existent. Had a leak between the grey tank and the outlet and they have done nothing to help us fix it. They will bend over backwards to get your money/5 star review but will do NOTHING if you have an issue. Robert in service needs to find a new job that doesn’t include customer service. At least try to help. If you buy a camper make sure you have somebody else that can service it and do warranty work.

Mark Fugitt 6 years ago

Everyone of the guys at Timberlake RV were great and accommodating. We searched high and low during this COVID time for the RV that was a perfect fit for our family. Mike was fantastic. The RV was ready for pickup at the time that was communicated. The RV was as described and the process was made easy. We will be returning to Timberlake as customers. That should say quite a bit considering we live in New Jersey.